4/4/2023 0 Comments Code42 enterprise support"How we handle support requests" details the severity levels their case management operates around. All they don't have is the will to use the data already at their disposal.ģ. Almost every bullet point in the list is a piece of information they will already have. Web support requirements details a long list of technical information for us to provide in the case, that the systems already employed by CrashPlan should be able to provide to the case technicians automatically. For a company that offers a global service, to operate strictly on a US CDT office hours for phone support is positively archaic, in a world that has been globalised, with global companies offering "follow-the-sun" support services for decades already, is pretty woeful.Ģ. Responses can be somewhat terse, when they eventually happen, sometimes getting absolutely nothing for days, in Web tickets and often with back and forth streams of questions, over days.Just looking at their KB article about their "Support policy" immediate should ring alarm bells: ( issues identifiable here are:ġ. Should you need to actually contact support then things only get worse. Their support documentation, whilst plentiful, is often filled with inconsistencies and inaccuracies, especially when trying to work out which documents refer to which products. However, if you encounter any issues or have any reason to contact their support expect things to not go particularly well. Integration Platform as a Service (iPaaS)ĬrashPlan is essentially a set and forget backup tool that appears to do the job it is intended to.Business Internet Service Providers (ISPs). Communications Platform as a Service (CPaaS).
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